Telecommuting at MedEx

Telecommuting at MedEx

Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future.

MedEx employs more than 100 medical billing specialists in their office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently on their assigned accounts.

In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to complete an employee survey that asked about their satisfaction with their pay, benefits, and working conditions. In general, the employees indicated satisfaction with pay levels and benefits, but were not satisfied in some other areas. In the “comments” section of the survey, several employees noted challenges in getting to work each day. Some mentioned heavy traffic that caused long commutes, while others noted the high cost of parking downtown. Further, many employees noted high stress levels due to trying to balance their work and personal responsibilities.

When asked for specific ideas on how to improve the work environment, more than half of the specialists noted the option to telecommute as a desirable benefit. Because the specialists work independently, telecommuting is a feasible option. The specialists would need to work in the office at least 1 or 2 days per week in order to get updates on their accounts, but it would be possible for the employees to work from home. Harry now must carefully consider whether or not to recommend offering the telecommuting option.

(Minimum of 500 words for each question, this excludes the reference section at the bottom from your word count. You are also required to use a minimum of FOUR scholarly external sources references. Use proper APA guidelines, you only have to make reference to the author and year of publication in your in-text reference, but APA guidelines encourage you to also provide the page number. Failure to do so will result in an incomplete with 0 points for the question)

1. Identify and describe at least three ways how offering telecommuting as an option would benefit MedEx. (500 word minimum)

2. Identify and describe at least three disadvantages or challenges in offering telecommuting. (500 word minimum)

3. What do you recommend MedEx do? Explain the reasons for your recommendation. (500 word minimum)