Performance management is, ideally, an ongoing
quality-assurance-based process to provide an organization, its
employees, regulatory agencies, accreditors, and other stakeholders with
a structured means to support and accomplish mutually identified
strategic goals and objectives.
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Assume the role of a newly-hired risk management officer for a
hypothetical new allied health organization in your chosen career field.
You and your team will need to develop the organization’s policies.
The first item you will create will be a performance management plan.
Using the Health Resources and Services Administration (HRSA) (http://www.hrsa.gov/quality/toolbox/methodology/performancemanagement/index.html)
or other qualified framework, craft a proposal (1,250-1,500 words) for a
performance management plan for your new organization that includes the
- Organizational Goals. Provide a statement of your
organization’s goals in terms of workplace safety, risk management, or
quality improvement. Pick one area, and develop five goals for that one
- Outline of Organizational Objectives. Outline and provide a brief evaluation of specific objectives that support the organizational goals you previously identified.
- Summary of Relevant Performance Measures. Summarize
the steps and measures your new organization will adopt to measure
performance. Consider: (a) How well measures will align with your stated
goals? (b) How do these measures demonstrate a relationship to positive
health outcomes? (c) Are the measures you select able to be controlled
by your organization (i.e., can your organization effect change in this
area?)? (d) Which measures meet criteria related to reliability and
validity, and which are standardized?
- Performance Baseline. Determine a performance
baseline for the measures you have selected. This will enable your
organization to conduct comparisons of desired goals versus actual
results as time moves on.
- Performance Evaluation. Select one of three
commonly accepted methods to measure provider quality and summarize the
features and why it applies best to your organization. Refer to the
assigned reading, “The Measurement of Health Care Performance: A Primer
From the Council of Medical Specialty Societies,” by the Council of
Medical Specialty Societies (CPSS) (http://www.cmss.org/uploadedFiles/CMSS_Quality_Primer.pdf).
- Definition of Success. Define what success means to
the organization. Now that you have chosen measures to assess
organizational performance, you need to identify what success means to
your organization; otherwise, you are chasing a moving target. Be
explicit in the level of performance you see as acceptable. This will
change as an organization grows, but you need to start somewhere in
order to get anywhere.
You are required to use and cite a minimum of three qualified resources from the readings, qualified websites