Nestlé Case Study Questions
Read the case study: Nestlé from the end of chapter 4 in your text. Answer the following questions in a three page APA style paper; include outside sources to support your answers.
a. Did Nestlé undergo either first-order and/or second-order change according to the case? Answer listing examples of types for change
from the case.
b. Brabeck-Letmathe emphasizes the need for an incremental approach to change. Do you agree that this is what he has done?
Discuss the differences and similarities between his view and your view of what has occurred at Nestlé, both historically and in recent
c. What implications for change managers would apply specifically to Nestlé? Outline how the Nestlé management team may have
reacted to each implication.
d. Find three examples of lessons from the front line that are evident in the Nestlé case. How could these issues be overcome?
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