Linkage Map

Last week for your Assignment, you created a presentation for a group of directors on why the HR function should be more strategic in your chosen organization. The CEO met with you this week and told you the directors were in agreement and that it might be necessary to make the HR function more strategic. The CEO knows for this to happen, the buy-in of all stakeholders is also essential. The CEO wants a simple way for all stakeholders to understand how HR can add value to the organization’s strategy.

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You suggest creating a visual representation of the “story” of how the HR function can add value to the organization’s strategic growth. The CEO agrees and asks that you also provide a short written summary.

To do so, you must consider HR performance drivers and HR enablers. For example, a performance driver might be on-time customer service. If an organization identifies this as their performance driver, then a performance appraisal system and a pay for performance system that measures and rewards for on-time service is the HR enabler. The HR enablers should reinforce the performance drivers.

Please Note: You may use Microsoft Visio, Microsoft Word, or hand-drawn preliminary linkage map scanned into a PDF document and attach it to the Discussion Board.

In one document, create a preliminary linkage map that tells that “story” of the HR performance drivers that would be important to the success of the organization’s strategy (similar to Figure 2-2 in your course text). Be sure to include the following categories: financial, customer, internal, and learning and growth.

With these thoughts in mind:

Post a cohesive and scholarly response based on your readings and research this week that addresses the following:

Create a linkage map that tells the “story” of the HR performance drives that would be important to the success of the organization’s strategy.

Underneath the linkage map, provide a short written-summary (2-3 paragraphs) describing the HR metrics and functions, along with their strategic value.

Be specific, and provide examples with references to the literature.

The organization used is Starbucks