ISO 20000 assignment

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Read: Jung-Hoon
Park, Hwan-Min Kim, (2012). “Building up an IT Service Management System
through the ISO 20000 Certification”. International Journal of
Knowledge Content Development & Technology 2(2), 31-45.

You will be analysing a study which was prepared to help National Discovery for
Science Leaders (NDSL) in Korea to adopt and embrace ISO 20000. In doing so you
will critique the approach taken to preparing for this journey and will use
your knowledge of ISO 20000 to assess the relative strengths and weaknesses of
the study. You will further demonstrate a broad knowledge of ISO 20000 by
highlighting key areas of ISO 20000 which this study may have overlooked.
Lastly, you will directly evaluate the technical accuracy of this study and its
understanding of ISO 20000 using your own knowledge and understanding.

Consider the
approach to ISO 20000 certification that is proposed in this study, and how
effective this study might be in preparing its organisation for ISO 20000
certification. From your knowledge of ISO 20000 and its implementation,
consider the following four questions/requirements;

What are the
strengths or qualities of this study which would be effective at preparing for
ISO 20000?

What are the
weaknesses or limitations of this study which might not be helpful or preparing
for ISO 20000?

Describe two
important aspects of ISO 20000 that NDSL should be considering in order to
effectively prepare for certification but which are NOT covered in this study.

How accurate and
complete (or not) is this study in its presentation of ISO 20000 core
principles.