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In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. The specific business process that you will need to evaluate is the manufacturing business process and a real world company that you can use for examples, would be Samsung.
Part 1: The Stakeholders
Answer the following questions:
1) Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/ connection to the process. Also describe what they expect from this project.
2) What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success).
Part 2: Metrics
List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is “speed of processing,” it may be defined by how quickly each employee audits a tax form, and the example would be that “on average you would expect eight tax forms audited per hour.”
2. Significance in assessment
Repeat this format for all three.
Part 3: Quick Wins
Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly and (c) why they will provide a boost to the project.
Paper needs to be at least 3 full pages from at least 3 sources in APA format.