“An Open Letter to Carter Customers.”

Sewn-in clothing tags carry essential information about size and garment care. But no matter where they are located inside a garment, they seem to have a knack for poking and scratching. Thus pestered consumers consequently welcomed the switch by many clothing makers to tagless labels, which print the information directly on the outside of the fabric. But Carter, which uses tagless labels in its manufacture and retail of children’s clothing, has received complaints from some consumers about their children developing rashes where their skin touches the label.

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Your task:

Write an announcement for Carter’s website. In a 24 pt. sans serif type, the heading should say, “An Open Letter to Carter Customers.” The address line should say, “Dear Carter Customer:”

  • Content
    • Begin by emphasizing Carter’s commitment to the highest level of customer service and satisfaction, or words to that effect. Then make the following points:
      • The company has received reports of children whose skin was irritated by the tagless labels.
      • The complaints apply only to clothes from the fall 2017 line.
      • On the 2017 line the label’s text is printed on a solid white material.
      • On the 2018 line the text is printed directly on the fabric.
      • Of the 100 million garments sold in 2017, the company has received 400 complaints of rashes.
      • An analysis by independent doctors and other specialists found that the labels contain no known skin irritants or abrasive chemicals.
      • The above people concluded that the problem affects only children with hyper sensitive skin.
      • Carter consulted with the U.S. Consumer Products Safety Commission.
      • Since the problem is limited, Carter will not recall the garments.
      • A Carter’s customers may return of any unsatisfactory garment for a full refund.