2-3 minute video

It is your first week at an organization. While you have lots of experience in operations management and customer service, the organizational structure, communication channels, system and procedures are still new to you.

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During the interview process, you became familiar with the problems facing the organization, and you are eager to apply your new ideas.

After introduction and exposure as a new team member, it is time to start interacting with individuals using lateral, downward, and upward communication in order to get information, figure out your team players, and find people of influence.

Record a 2-to 3-minute audio message to your team members using one of the methods of influence discussed in your text. Your goal is to persuade them to form a work group to identify and solve the problems facing the organization.

Give thought to how you would construct your message in order to influence individuals to cooperate. You want your coworkers to relax and accept the fact that you are here to make their jobs easier rather than harder.