1 amp 2 in different docs references with citations and please more than 300 words at least 2 references prichai

1)How can IT improve the customer experience. Use your own experience as good or bad examples.

2)Countermeasure can be defined as actions taken to counteract a danger or threat. Fennelly (2017) tells us that external and internal countermeasures can be conceptualized around the following five “Ds:”

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  • Deter
  • Detect
  • Delay
  • Deny
  • Destroy

Select and discuss one of the “Ds.” Also provide an example of your selected countermeasure in a real-world scenario.