Frequently Asked Questions
Know Before You Go
Tours & Cruises
What types of tours & cruises are offered?
Voyage To The Falls Boat Tour
Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power, and amazing mist that come along with these natural wonders.
Or ride after sunset for a light-mist experience (that’s still heavy on the magic) with the illumination of the Falls.
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Falls Fireworks Cruise
There is nothing quite like the sight of exploding fireworks over the brink of Niagara Falls to make your trip a memorable one. Admire Niagara Falls at night aboard a 40-minute Falls Fireworks Cruise. This cruise offers a light-mist experience where you will take in the beauty of the illuminated falls before enjoying the fireworks above. See our Schedule Page for more details.
When does Niagara City Cruises sail?
Can I reserve a specific time for a Voyage to the Falls boat tour?
- Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
All groups require advanced reservations. Please email us at [email protected] for more details.
Please find our full schedule here:
What is the difference between the Full Mist and Light Mist experience?
What if there is bad weather?
If severe weather persists, tours may be cancelled or postponed until the weather clears.
Do I have to pay for a poncho?
Are your ponchos recyclable?
How long should I expect to be onsite?
Are your vessels Transport Canada certified?
Ticketing
What are your ticket prices?
Where can I purchase tickets?
BOOK NOW – VOYAGE TO THE FALLS
Tickets can also be purchased at our Ticket Plaza located at 5920 Niagara Parkway, Niagara Falls, Ontario, L2E 6X8 (look for the large white sails next to the Zipline to the Falls Tower).
What is your refund policy?
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.
How does Timed Ticketing work?
Guests are encouraged to arrive on time, just prior to or within their selected time slot.
- Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
Can I pay in US currency?
Do I have to print out my tickets?
What methods of payment do you accept?
- Visa
- MasterCard
- Interac
- Debit
- Canadian and US currency
If purchasing tickets online, the following methods of payment can be used:
- Visa
- Mastercard
Do you offer any discounts for students, or seniors?
For groups of 20+, please contact [email protected] page for more details.
Do you sell gift cards?
I’ve purchased a ticket online but did not receive my e-Ticket, what now?
I have lost my ticket. Can it be replaced?
Attraction Grounds
What health and safety measures do you have in place?
- Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
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Safety Screening: All guests and personal items may be subject to screening.
- Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7x15x16 inches).
- Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
- Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
- Outside food and beverage is not permitted.
- All guests riding the boat require a ticket to board.
- Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.
Niagara City Cruises reserves the right to modify its safety measures at any point without prior notice.
What are Niagara City Cruises hours of operation?
Are your boats wheelchair accessible?
Do you have washrooms onsite?
There are additional wheelchair-accessible washrooms on land in our Lower Landing area.
Is smoking or vaping allowed on your property?
Are Infant Strollers permitted on the attraction grounds and the boats?
Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.
Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.
Is there a place to store my personal items?
All personal items should never be left unattended during your visit.
At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.
Can I bring my pet?
Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.
All other animals and pets are not permitted on Niagara City Cruises property.
Can I bring in outside food and beverage?
While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.
Can I take photos?
Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.
Directions & Parking
How do I get to Niagara City Cruises?
We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.
How do I get to the Niagara City Cruises Funicular?
Where should I park?
- Niagara City Cruises does not have an on-site parking lot.
- However, there are several parking lot options provided by the Niagara Parks and surrounding businesses. A few parking options include:
- Skywheel Lot – 4960 Clifton Hill, Niagara Falls, ON L2G 3N4
- Fallsview Lot – 6650 Niagara Pkwy, Niagara Falls, ON L2E 6T2
- Bird Kingdom Parking Lot – 5651 River Rd, Niagara Falls, ON L2E 7M7
- Bender Street Public Parking – Bender Street, Niagara Falls, ON
What is the closest Canadian Highways to Niagara City Cruises?
Where is the closest bus terminal?
For more details, visit the GO Transit website.
Where is the closest train station?
For more details, visit the VIA Rail website.
Do I need a passport to enter Canada?
What is the closest Canadian-US Border crossing?
Please visit the Canada Border Services Agency website to view other border crossings close to our attraction.
What is the closest airport?
The Buffalo International Airport is in Buffalo, New York, U.S.A., and is approximately a 45-minute drive.
The John C. Munro International Airport is in Hamilton Ontario, Canada, which is a 50-minute drive.
The Lester B. Pearson Toronto International Airport is in Toronto Ontario, Canada which is a 1.5-hour drive.
Plan Your Visit
When is the best time to visit Niagara Falls, Canada?
When are your peak times and hours?
If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.
What should I wear?
Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.
During the summer months, a comfortable pair of walking shoes is highly recommended. Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water. Don’t forget the sunscreen!
We do encourage you to check the local weather before your visit. You can access local weather here.
What types of accommodations are close to Niagara City Cruises?
When looking for accommodations, the popular hotel areas close to Niagara City Cruises are the Fallsview District, Clifton Hill District, and Lundy’s Lane District.
Do you have food and drinks available?
Please note that outside food and beverages are not permitted at our attraction.